PRIVACY POLICY

Last updated: 19th August 2025

At The Online Physio, your privacy is very important to us. This policy explains how we collect, use, and protect your personal information when you use our website (theonlinephysio.co.uk) and our physiotherapy services.

1. Who We Are

The Online Physio provides online physiotherapy and rehabilitation services. We are committed to handling your data responsibly, in line with UK GDPR and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of information:

Personal details: name, date of birth, address, email, phone number.
Health information: relevant medical history, symptoms, and treatment information (with your consent).
Payment details: when booking and paying for services.
Technical data: IP address, browser type, cookies (see section 7).

3. How We Use Your Information

We use your information to:

Provide physiotherapy assessments, treatment, and advice.
Communicate with you regarding appointments, progress, or enquiries.
Maintain accurate clinical records.
Process payments securely.
Improve our services and website experience.
Comply with legal and regulatory obligations.

We will only use your information where we have a lawful basis (e.g. your consent, our legitimate interests, or legal requirements).

4. How We Store and Protect Your Data

All health records are stored securely and confidentially.
We use encrypted systems and secure servers to protect your data.
Access is restricted to authorised personnel only.
Records are retained in line with legal and professional guidelines, and then safely destroyed.

5. Sharing Your Information

We will never sell your data. We may share your information only when necessary:

With other healthcare professionals, but only with your consent.
With service providers (e.g. payment processors, IT support) who comply with data protection laws.
Where required by law or to protect your safety.

6. Your Rights

Under UK GDPR, you have the right to:

Access the data we hold about you.
Request corrections to inaccurate information.
Request deletion of your data (where legally possible).
Withdraw your consent at any time.
Restrict or object to certain uses of your data.

To exercise your rights, please contact us at: info@theonlinephysio.co.uk

7. Cookies

Our website may use cookies to improve your browsing experience. You can adjust your browser settings to refuse cookies if you prefer.

8. Contact Us

If you have any questions about this Privacy Policy or how we use your data, please contact:

The Online Physio
Email: info@theonlinephysio.co.uk
Website: theonlinephysio.co.uk

If you are unhappy with how we handle your data, you also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.