Terms & Conditions

---

Last updated:  19th August 2025

Welcome to The Online Physio. By using our website and services, you agree to the following Terms & Conditions. Please read them carefully.

The Online Physio provides online physiotherapy and rehabilitation services tailored to individual needs. All advice is given by qualified healthcare professionals.

• You must be at least 18 years old to use our services.
   
• You are responsible for providing accurate and complete health information.
   
• Our services are not a substitute for emergency medical care. If you have a serious or urgent medical problem, call 999 or attend A&E.

• Appointments must be booked via our website or booking system.
   
• Cancellations should be made at least 24 hours in advance.
   
• Late cancellations or missed appointments may be charged in full.

• All sessions must be paid for at the time of booking unless otherwise agreed.
   
• We accept payments through secure third-party providers.
   
• Refunds are only issued in line with our cancellation policy. 

• We will provide services with reasonable skill, care, and professionalism.
   
• All advice will be evidence-based and tailored to your needs.
   
• We cannot guarantee specific results, as outcomes vary between individuals.

• You agree to follow the advice and exercise programs provided to you.
   
• You accept responsibility for informing your physiotherapist of any changes to your health.
   
• You acknowledge that participation in exercise programs carries some risk, which you accept by engaging in the service.

• Online sessions require a stable internet connection.
   
• We are not responsible for disruptions caused by your internet or device issues.
   
• In the event of technical difficulties on our side, we will rearrange your session free of charge.

• All personal information is handled according to our Privacy Policy.
   
• Sessions are not recorded without your explicit consent.

• The Online Physio accepts no liability for injuries or issues arising from failure to follow advice correctly.
   
• We are not liable for indirect or consequential losses (e.g. missed work, travel expenses).
   
• Nothing in these terms limits our liability for death or serious injury caused by our negligence.

• We may update these Terms & Conditions from time to time. Updates will be posted on this page and take effect immediately.

If you have any questions about these Terms & Conditions, please contact:

The Online Physio
Email: info@theonlinephysio.co.uk
Website: theonlinephysio.co.uk